Privacy Policy

Effective date: July 19, 2026

CLEANZ24 CO., LTD. ("CLEANZ24", "we", "us", or "our") operates the CLEANZ24 mobile application and related services. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you.

1. Information We Collect

Depending on how you use CLEANZ24, we may collect:

• Account information: your mobile phone number, account identifier, login information, and consent records.
• Laundry and transaction information: the laundry locations and machines you use, wash or dry cycles, account balance, rewards, top-ups, payment status, and transaction history.
• Location information: your device location while you use relevant features, with your permission, to show nearby laundry locations and verify location-based services.
• Camera and photo access: camera input used to scan machine QR codes and photos you choose to save, select, or send through support features. We only request this access when needed for those features.
• Device and app information: device identifiers, push-notification tokens, operating system, app version, language, IP address, and technical logs.
• Usage and analytics information: app interactions, feature usage, and diagnostic information collected through tools such as Google Firebase Analytics.
• Support communications: messages, images, and other information you submit when contacting customer support.

2. How We Use Information

We use information to:

• create and authenticate your account using your phone number and one-time password;
• locate nearby laundry services and operate machine-related features;
• process and record top-ups, payments, rewards, and laundry transactions;
• send service notifications, including machine status and laundry completion alerts;
• provide customer support and respond to requests;
• maintain security, prevent fraud or misuse, and troubleshoot problems;
• measure performance and improve the app and our services; and
• comply with legal, accounting, and regulatory requirements.

3. How We Share Information

We may share information only as needed with:

• Service providers that support cloud hosting, SMS delivery, analytics, push notifications, mapping, customer support, and technical operations.
• Payment providers and financial institutions that process top-ups or payments. Their handling of payment information is governed by their own privacy policies.
• Laundry location operators when necessary to provide a requested service, resolve an issue, or verify a transaction.
• Authorities or other parties when required by law, necessary to protect rights and safety, or connected with a merger, acquisition, financing, or sale of business assets.

We do not sell your personal information.

4. Permissions and Your Choices

You can allow or deny access to location, camera, photos, and notifications through your device settings. Some features may not work without the relevant permission. You may also disable analytics collection where the app or operating system provides that choice.

5. Data Retention

We retain information for as long as necessary to provide the service, maintain business and transaction records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary depending on the type of information and why it was collected. We delete or anonymize information when it is no longer required, subject to legal and operational requirements.

6. Account and Data Deletion

You can request account deletion from the profile or account settings in the CLEANZ24 app. If you no longer have access to the app, visit our Account Deletion page to submit a request. When an account is deleted, we delete or anonymize associated personal information unless retention is required for legal, security, fraud-prevention, accounting, or transaction-record purposes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Our service providers may process information in countries other than Cambodia. Where this occurs, we take reasonable steps to ensure that information receives appropriate protection consistent with this Privacy Policy and applicable law.

9. Children's Privacy

CLEANZ24 is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate action.

10. Third-Party Services and Links

The app may connect to third-party services or websites, including payment providers, mapping services, and promotional content. Their privacy practices are governed by their own policies, and we encourage you to review them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the effective date. Material changes may also be communicated in the app or through another appropriate channel.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, contact: